Design and delivery of accessible programs and services, including customer services

Workplace tool

Accessibility Standards Canada produced this technical guide to support organizations on their accessibility journey. It provides informal guidance, information based on recent research, and recommendations for best practices with accessibility. Accessibility Standards Canada is sharing this technical guide so that organizations can begin implementing this guidance in their work.

This technical guide will help users understand the barriers faced by people with disabilities. It gives practical guidance and recommendations to help remove those barriers. It provides users with quick and easy access to important information to improve accessibility features.

Citation

Accessibility Standards Canada. (2025). Design and delivery of accessible programs and services, including customer services [Workplace tool]. https://vraie-idea.ca/resources/workplace-tool/design-and-delivery-accessible-programs-and-services-including-customer
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